Return Policy :

Onlinepumpstore.com accepts returns within 72 hours of delivery only in the following cases :
  1. Wrong Product as per ordered
  2. Damaged Product
  3. Defective Product

We do not accept returns for the below conditions:
  1. Used Product :
    A pump cannot be returned once it has been used, oiled or greased. Please ensure that the product is in original condition and unused. You need to return the product with all price tags, original packing, labels and invoice.
  2. Suspected Damage :
    When product is damaged because of use or when product is not in the same condition as you received it
  3. Wrongly ordered items :
    We do not accept returns for the wrongly ordered items, please check our how to choose right product page to avoid these situation.
  4. Policy period Expiration :
    We do not accept returns after the policy period of 72 hours expires.

Replace your Product:

You can also ask for the replacement instead of return of the product within 72 hours. However the terms and conditions are subject to the availability of the stock. In case we are not able to replace your product within stipulated time, you will receive refund after deduction of 5% transaction charge from the total amount in the form of credit note.

Pursue the following process to return product on onlinepumpstore.com
  • Fill the return form of your ordered product details from Product Return Form here and reason for the return or can directly call us on our customer care number +91-7048-731-731 between 10 Am to 7 Pm.
  • Our customer care executive will receive your return request.
  • Our customer care executive will inform you about the product pickup process if your product return will be approved.

Note :

Payment will be returned after deduction of 5% transaction charge from total amount of the purchased product after 2-3 working days of product received. Please read more for Refund Policy here.

For any assistance you can mail us at care@onlinepumpstore.com or directly call us on our customer care number +91-7048-731-731 between 10 Am to 7 Pm.

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